Training documents and e-mail/CRM

Procedural, Training and Help Documents

Documentation can make or break the introduction of new procedures in your company. Badly written documents all to often put the user 'off' and make integration of the new system more difficult.

Di Chapman is a founding member of the Institute of IT Training and has 12+ years of experience in writing 'graphical' training and help manuals for all types of software and procedures including 2 years writing Quality Manuals.

For documents that are easy to understand and use, contact us and let us show you how our graphical layouts make even the most daunting tasks easy to achieve

Mailshots - MS Word

Do you use the contact information you currently have to generate more income? Mailshots and e-mailshots are a well recognised form of marketing and if targeted carefully can work better than most other methods of marketing.

e-mailshots
Customer Relations Management (CRM) - ACT via a Virtual Assistant

E-mail marketing has undergone a revolution with regard to the layout and also the ethics of this method of communication. Many companies wish to use e-mail marketing but are wary of being called a SPAMMER. To this end Iceni-it handles e-mail marketing on a personal level for their clients.

The clients opt-in only e-mail list is used and they are advised what they need to do to stay within the current legislation. Mainly personalised marketing e-mails and media shots are sent out with each mail logged in a CRM database. All removal notices are actioned immediately so no customer is ever sent an unwanted e-mail. For further details, contact Iceni-it.

e-mail Management

Do you spend hours in the evening going through the days e-mails when you should be preparing for tomorrows clients? Would you rather urgent enquiries were dealt with as they arise rather than 'Fire Fighting' late into the night?

Iceni-it handles clients e-mails for them on a daily or ad-hoc basis while they are out of the office. If an urgent query arises which we cannot handle, the client is informed that the matter is in hand and will be dealt with ASAP. If we can deal with the matter on your behalf we will, copying you in on all correspondence.